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Tedious Terms, Conditions and Refunds

We aim to dispatch goods the day your card is debited. It will not be debited unless the relevant items are available for immediate dispatch. On-line we are only able to accept Debit or Credit Cards.

We are able to accept Debit or Credit Cards over the telephone on 07896 321813 and also by post on our downloadable order form.

Should you wish to pay by Cheque, Postal or Money Order, please download our order form, complete it, and post it to:

AKS Books Ltd

PO Box 39

Bexhill on Sea

East Sussex

TN40 1WR

UK

 

Delivery

We usually use a Royal Mail or Parcel Force service but reserve the right to dispatch goods in more than one packet per order and use a courier service for heavy items. Goods are dispatched by return in most cases and, dependent upon the delivery service used, should be with you within three days in the UK, three to five days in Europe and five to seven working days for the rest of the world.

Your 'cooling off' period

In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a fourteen-day 'cooling off' period. This means that you can cancel your order from the moment you place it, up to fourteen working days from when you receive your goods. We will return or exchange your goods within this timescale, provided they are in their original condition i.e. completely unused and unsullied.

You will need to notify us in writing providing an item description and reason for return. You must then mail the item back to us using a signed for delivery service. As the customer, you will have to pay the postage in this situation.

Return of damaged/faulty goods

If an item is defective, you will be offered a full refund or exchange.

You will need to notify us in writing providing an item description and reason for return. You must then mail the item back to us using a signed for delivery service. Under these circumstances, we will reimburse the postage costs to you.

All goods remain the property of AKS Books Ltd until we have received cleared payment in full.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Delivery charges vary according to the type of goods ordered and cannot be refunded unless the item is defective.

This website is owned and operated by AKS Books Ltd. Any use of the website or its contents, including copying or storing it or them in whole or part, other than for your own personal non-commercial use is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

We have taken every care in the preparation of the contents of this website, in particular, that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders, will only be accepted if there are no material errors in the description of the goods and of their prices as advertised on this website. Any dimensions provided are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise form the use of any of the information contained in any of the materials contained on this website.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable for any person for any loss or damage which may arise to computer equipment as a result of using this website.

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however you use our site to purchase goods, you will need to register and you will be asked to provide certain information such as your contact details. We will store this date and hold it on computer or otherwise.

We may use information that you provide:

  1. To register you with our website and to administer it.
  2. For assessment and analysis, eg marketing, customer and product analysis to enable us to review, develop and improve our  service.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

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